We process and ship 90% of your orders within 24-48 hours. Large bulk orders can take 5-6 days to prepare.
We work mainly with USPS and DHL courier services. 80% of packages are delivered within 10-12 days. The rest are a few days later. Parcels to Australia may take longer, it depends on the courier service.
Uh, sure. After your order is shipped, we will send you an email with a tracking number where you can track the package. Usually, the number will be ready for tracking 2-3 days after shipment.
You can also easily track your package by going to Order Tracking. There you need to enter the order number (it can be found in the letter the site sent you after the order and the e-mail address you specified when ordering.
At your request, we will also be able to track your order.
If you receive a broken item or a poorly made item, send a photo and we will refund a portion of your money or send you a new item. If you just want to discard the item, you can send it back to the address we give you. Sending the items back will be at your expense. Once we have received and inspected the item, we will refund your payment for the order and for shipping to your address. If the goods arrive damaged, we have the right to charge you part of the money or not to make a refund (in case you have damaged the goods completely).
We provide discounts for our regular large customers and for wholesale buyers. The order amount must be above $250 to receive the discount. Please email us to discuss getting a discount: info@ds-64.com
We only accept PayPal payment. Accepting payment is done on the PayPal side. We do not have access to your payment information. Your data is securely protected. The security of our store is confirmed by an SSL certificate (in the address bar you can see the closed lock sign near our URL)
Yes, we guarantee safe delivery of diorama parts to your home. If the figure will be damaged (it can be, but is extremely rare), please write us a letter and attach a photo of the broken item. We can make you a refund for the item or resend it to you at our expense. The broken item does not need to be sent back.
Yes, this page has a gallery with photos taken by our customers and there is a separate page FEEDBACKS.
All figures of people, animals, and furniture are created by 3D printing method on professional modern equipment. We use ONLY special reinforced flexible resin. This means that if the figurine falls from the height of the table, it is guaranteed not to break. Of course, if you apply force, you can break it. Figurines are painted in 2 – 3 layers. All figures are pre-treated in pure alcohol, and baked in special UV dryers. Then they are primed with special primer and then painted with professional paints for modeling from Japan, Germany, USA, and Spain.
