Terms and conditions

General Terms and Conditions with Customer Information

ATTENTION! All products on this site are designed to create dioramas. These are not toys for children. Products are made up of small parts and can be dangerous to your child. We do not accept any responsibility for any harm to health of our product.

Details are created by means of casting, thermoforming, laser burning, 3D printing. Do not drop parts on the floor, do not give to pets and children, they may be damaged.

  1. Scope
  2. Offers and service descriptions
  3. Ordering process and conclusion of contract
  4. Prices and shipping costs
  5. Delivery, availability of goods
  6. Payment arrangements
  7. Retention of title
  8. Warranty and warranty for defects in the material
  9. Liability
  10. Storage of the text of the contract
  11. Final provisions
  12. Scope

1.1. The following General Terms and Conditions apply exclusively to the business relationship between Diorama Supplies LTD , Varna, Bulgaria (hereinafter “Seller”) and the Customer (hereinafter “Customer”) in their version valid at the time of ordering.

1.2. You can contact our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 5:00 p.m. on the phone number +359 876 556 999 and by e-mail at

  1. Offers and service descriptions

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the Seller’s websites do not have the character of an assurance or warranty.

All offers are valid “as long as the stock lasts” if nothing else is mentioned in the products. For the rest, errors are reserved.

  1. Ordering process and conclusion of contract

3.1. The customer can select products from the seller’s assortment without obligation and collect them via the button in the shopping cart in a so-called shopping cart. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then use the button to complete the ordering process within the shopping cart button.

3.2. Order via the payment button, the customer submits a binding application for the purchase of the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time, return to the shopping cart using the browser function “back” or cancel the order process altogether. Necessary information is marked with an asterisk (*).

3.3. The seller then sends the customer an automatic acknowledgement of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out via the “Print” function (order confirmation). The automatic acknowledgement of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the request. The purchase contract is only concluded when the order has been received by the seller.

3.4. After completing the order on the “Checkout” page, the buyer pays the cost of the goods and the cost of shipping via PayPal. The shipping cost is generated automatically based on the buyer’s mailing address and the weight of the goods in the order. Shipping costs may be free for orders over $ 75.

If the payment has not been received by the seller until 10 calendar days after the order confirmation has been sent, the seller withdraws from the contract with the result that the order is void and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item for prepayment is therefore made for a longer than 10 calendar days.

  1. Prices and shipping costs

4.1. All prices stated on the Seller’s website are inclusive of the applicable statutory value added tax.

4.2. In addition to the stated prices, the seller does not charge shipping costs for the delivery.

  1. Delivery, availability of goods

5.1. The delivery takes place after receipt of the invoice amount.

5.2. Should the delivery of the goods fail due to the fault of the buyer despite three attempts to deliver, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately. The shipping address and the address specified in the buyer’s paypal account must be the same.

5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the Seller will inform the Customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller will immediately refund the customer for any consideration already provided.

5.4. Customers will be informed of delivery times and delivery restrictions (e.g. restrictions on deliveries to certain countries) on a separate information page or within the respective product description.

  1. Payment arrangements

6.1. The customer can choose from the available payment methods during and before the completion of the ordering process. Customers will be informed of the available means of payment on a separate information page.

6.2. If third parties are assigned to process payments, e.g. Paypal. their general terms and conditions apply.

  1. Retention of title
    Until full payment has been made, the delivered goods remain the property of the seller.
  2. Warranty and warranty for defects in the material
    8.1. The warranty is determined in accordance with legal regulations.

8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly delivered. Customers will be informed of the warranty conditions prior to the initiation of the ordering process.

  1. Liability
    9.1. The following exclusions and limitations of liability shall apply to the Seller’s liability for damages, without prejudice to the other statutory conditions of claim.

9.2. The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the preceding sentences.

9.4. The above limitations of liability do not apply in the event of injury to life, body and health, for a defect after taking over a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. Insofar as the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

  1. Storage of the text of the contract
    10.1. The customer can print out the contract text before placing the order to the seller by using the printing function of his browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by the customer. With the order confirmation, but at the latest at the time of delivery of the goods, the customer also receives a copy of the GTC along with revocation instructions and the instructions on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. In addition, we store the contract text, but do not make it accessible on the Internet.

  1. Final provisions
    11.1. The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2. Contract language is english.

11.3. European Commission Platform on Online Dispute Resolution (Os) for Consumers: We are not prepared or obliged to participate in a dispute resolution procedure before a consumer arbitration board.