Frequently Asked Questions
Shopping Information
Do You Ship Internationally?
Yes, I ship worldwide. I send orders via German Post. Each package has a tracking number. You can check it. The cost of the order is from $ 9.
How Long Will It Take To Get My Package?
Delivery times: EU – 7-10 days, USA – 14-28.
Payment Information
What Payment Methods Are Accepted?
We accept Paypal. Orders are sent to the address specified in the paypal as a billing address.
What is buyer’s protection?
All orders are protected by PayPal. If you receive your order and it is broken, I will refund your money.
Orders & Returns
How do I place an Order?
To place an order – click on the add to cart button. When you finish choosing, go to the cart and pay for the order.
Do I need an account to place an order?
Not. You can create an account when placing an order. This is convenient, because the next time you purchase, the site will fill in your data when placing an order.
Who should I to contact if I have any queries?
If you have any questions, you can email me. It’s better than making a phone call.
How Can I Cancel Or Change My Order?
When choosing products, you can change their quantity in the basket. If you decide to make a purchase later, you can close the site and not pay for the item in the basket.
How Do I Track My Order?
To track you can go to the “Tracking order” section of the menu. Enter your order number and your favorite diorama parts will run to you.
How Can I Return a Product?
If you do not like the order, you can return it back. I will refund your money when I receive the item back and see that it is resaleable. The buyer will have to pay for the return of the goods.
